Shipments and returns

Your package will be ship by Korea Post. Shipping takes 5 to 10 business days depends on counties.  We offer refund minus shipping charge for UN-opened and UN-used products within' 15 days after receipt of goods. Return will not be accepted once the package is used and open. For temperature control products, we charge 50% restocking fee and shipping charge for return request due to the natural of the product.

We ship world wide with EMS, we ship a lot to United Kingdom, North America, South Asia, Australia and New Zealand.  For European Union, we have been shipped to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Greece, Ireland,Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Serbia, Switzerland, Netherlands, Bosnia and Herzegovina, Monaco and Russia. However please buy less than 15 products each time for these European countries or we will ship in a separate shipments.

Please do not buy temperature control products if you are located in Italy, Spain, Germany and Brazil due to custom issues. If you are located in these 4 countries, we can only sell cosmetic and fillers with CE certification.

For Turkey customers, we can only ship by regular air mail due to custom issues.

For middle east countries, we only ship to Dubai United Arab EmiratesOman, Morocco, Qatar, Saudi Arabia and Turkey.

We do not ship to China, but we ship to Taiwan, Hong Kong and Macau.

We try our best to work with our customers to make sure products will be delivery as soon as possible. 

ALL PRODUCTS ARES SHIP FROM SEOUL, KOREA. WE PROVIDE FREE SHIPPING WORLD WIDE WHEN YOU ORDER OVER $500.00 USD. 

Packages are generally dispatched within 3 days after receipt of payment and are shipped via Korea EMS Post with tracking and drop-off without signature. If you prefer delivery by DHL with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.